FAQs
How do I place an order?
Select the colors for wood, wire and/or hooks in a listing. If personalization is in the design, enter the word or words exactly as you would like them to appear. My designs cannot be done in all capital letters. Select quantity and add to the cart. If you have any special instructions please inform me in a note at checkout. I may have questions for you so please check your email during the production process.
How do I request a custom design?
Click contact us at the top menu bar and fill out the form with as much detail as possible. Or email mindy@eminicreations.com. I will respond within 24 hours and let you know if I can create your design.
How are the frames made?
Frames are cut from pine wood. They are assembled using wood glue, nails and heavy duty staples on the back. Each piece of wood has unique knots and markings. Frames are sanded, stained and have a protective sealer applied for a long lasting finish. The backs have one coat of stain or paint as well as one or two sawtooth hangers attached for easy hanging.
How are wire words formed?
I form the wire word freehand, without the use of a template, to flow as script handwriting. No two words or designs will be exactly the same. Wire designs are made with 3mm wire unless specified in the listing. Wood designs with wire personalization are made with 2mm wire. Small tools are used for the more challenging bends.
Why are there marks on the wire?
Wire may have small dents or marks due to the tools used to bend the wire. I use the tools sparingly.
Wood, Wire and Hook Colors
All available colors are in the drop down menus of each listing. Please note that colors can be slightly effected by different monitor set ups and whether natural or artificial light is used.
Shipping
I offer free shipping in the US for standard shipping which takes an estimated 3-5 business days to deliver. You may select to upgrade to paid Priority Mail or Priority Express Mail shipping during checkout.
Please note: During high volume times USPS may have delays in delivery times.
What are my options if I need it right away?
Please email mindy@eminicreations.com for rush processing. An additional charge between $10-$30 is required depending on how fast you need your order.
Insufficient Address, Unclaimed, and Returned Packages
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to me. You will be liable for reshipment costs once I have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to me and you will be liable for the cost of a reshipment.
Returned without Authorization & Unclaimed Shipments - Personalized or custom items are made to order just for you therefore I do not accept returns. Any items returned without authorization after delivery confirmation will be held and reshipped only at the your request and expense.
Do you offer returns or exchanges?
Yes on items that are not personalized or custom. Please view the refund policy to see the details.